Connect your phone to the adapter and wait until CarPlay appears on the screen. Enter 192.168.1.101 in your browser and click “Go.” If you see an update available, click it. Wait until the update bar reaches 100%. When CarPlay reappears on the screen, you’re done!

Refund policy

We are a customer-first company, striving to provide the best quality product with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

If you are not satisfied with the Pairr adapter, we have a 30-day return policy, which means you have 30 days after receiving your item to return it.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, plastics, and in its original, untorn packaging. You’ll also need the receipt or proof of purchase. Please note, it is the customer's responsibility to cover the return costs and provide a tracking number to monitor the package's location. Shipping costs are non-refundable.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

In addition to the above conditions, a return fee of $25 will be applied for each item returned. This fee helps us manage the processing and handling of returns.

To start a return, please contact us at support@getpairr.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@getpairr.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If your Pairr adapter does not function in a proper way, we will refund the cost paid for the item or resend a new device without any additional cost.

Exchanges
The exchange procedure requires a return to our office in Lithuania. The returning item must be in the same condition that you received it, unused, with tags, plastics, and in its original, untorn packaging. After the item successfully arrives to us, a refund will be issued and you’ll be able to place an order for the correct device!

To start an exchange procedure, please contact us at support@getpairr.com. Items sent
back to us without first requesting a return will not be accepted. You can always contact us for any exchange questions at support@getpairr.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FAQ

We value your feedback!
If you have any questions please send us an email at: support@getpairr.com.

Will this work in my car?

If your vehicle has a factory-installed wired CarPlay unit - Yes! This also applies for vehicles that have wired and wireless CarPlay connections. Vehicles with only wireless CarPlay connection are not supported.

Do I have to sync the adapter every time I use it?

Nope! After you set it up, your phone will pair with it as soon as you start the car, every time.

Does it use WiFi or Bluetooth? I don't have WiFi in my car?

Our adapter has WiFi and Bluetooth hardware. It connects with Bluetooth and sends the WiFi credentials to the phone, then disconnects from the Bluetooth network. It works solely on WiFi from that point on

Will it work with my iPhone?

Yes, it works every iPhone from the 6 (running iOS 10) all the way up to the 15 Pro Max.

If I have two phones, which will it choose?

You can use either phone, but if you have both in the car, it will connect to the last paired phone.

Does it come with instructions?

As a plug-and-play solution, the Pairr is very easy to install.

Turn on the Bluetooth and WiFi networks on your phone.
Make sure your phone is not connected to any other WiFi or Bluetooth networks and remove the hands-free connection from your phone and car system settings.
Plug the adapter into the CarPlay USB port.
Wait for the interface to appear on the screen.
Go to your phone's bluetooth devices and find name starting with AUTO-xx, tap on it.
Select "Pair" on your phone when the notification appears.
Select Use CarPlay once the notification appears.

How do I update it?

Connect your phone to the adapter and wait until CarPlay appears on the screen.
Enter 192.168.1.101 in your browser and click “Go.”
If you see an update available, click it.
Wait until the update bar reaches 100%.
When CarPlay reappears on the screen, you’re done!

How long does it take for the Pairr unit connect?

It depends on your phone and car, but it usually takes 7-14 seconds.

How long will it take for my items to arrive?

It will usually take 5-10 business days for all orders to arrive. Shipping times vary based on customer location, season and shipping location.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

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